Shipping Policy

At Crawzen, we do our best to make sure your order is processed and delivered as smoothly as possible.

Order Processing

Orders are typically processed within 24–48 business hours after payment has been successfully confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please note that orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Estimated Delivery Times

Estimated delivery times are:

United States: 5–15 business days
International Orders: 7–25 business days

Delivery times are estimates and may vary depending on the destination, local postal services, customs processing, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow up to 2–5 business days for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at infocrawzen@use.startmail.com 

We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Crawzen is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed Orders

Occasionally, packages may experience delays due to customs, carrier disruptions, weather conditions, high shipping volumes, or other circumstances beyond our control.

If your tracking information has not updated for an extended period, please contact us and we will be happy to assist you.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Around your property or designated delivery area

• With household members or neighbors

• With your local delivery carrier

If you still cannot locate your package, contact us at infocrawzen@use.startmail.com and we will review the situation with you.

Customs & Import Fees

International customers may be responsible for customs duties, import taxes, or other fees required by their country.

These charges, when applicable, are determined by local authorities and are the responsibility of the customer.

Contact Us

If you have any questions regarding your order or shipment, please contact us at:

Email: infocrawzen@use.startmail.com

We will be happy to assist you.